Application of fuzzy mathematics models in hospital management evaluation

Mei Sun^{1, 2}, Hui Feng², Siyuan Tang², Ziqiang Luo³

¹Postdoctoral research station of school of basic medicine, Central south university, Changsha City, Hunan Province, China, 410013

²Nursing School of central south university, Changsha City, Hunan Province, China, 410013

³School of basic medicine, central south university, Changsha City, Hunan Province, China, 410013

To formulate a hospital management evaluation system and conduct empirical research, Delphi, analytic hierarchy process, and fuzzy comprehensive evaluation are used to build a hospital management evaluation system and conduct hospital management empirical research. And then a hospital management evaluation system is built. This system contains five first-level indices, namely, admini­strative management, human resource management, medical management, financial management and logistical support, and 23 second-level indices. Empirical research shows that the comprehensive evaluation of hospital management is above average and that service quality and infrastructure construction have the highest and lowest evaluation scores, respectively. This evaluation system is an effective tool for studying hospital management. Chinese hospital management requires further improvement, especially in terms of infrastructure construction.